ESM - Case, ticket and service request management

Lunni360 ESM (Enterprise Service Management) Service Request Management combines tickets, claims and other requests into a clear and concise whole.

N

O365 integration - Message management in and out

N
Requests for service are merged into the equipment register - A new service request can be easily linked to the customer, the destination and the correct serial number/device
N
Mobile use - Recording of deviations and service requests in the field
N
Instrumentation - The visual dashboard shows the number of classified service requests by stage of processing.

Benefits: It will make it easier to track service requests, increase response times and improve customer service.

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