Lunni360 offers a comprehensive CRM (Customer Relationship Management) system that integrates customer relationship management, targets, devices, sales activities and commercial processes, such as sales and after-sales, into a single entity.

• Activity management - Track customer meetings, calls and other sales activities in real time.
• Customer relationship management - Maintain a customer register, record contacts and monitor the development of customer relationships.
• Sales guidance - Managing the sales pipeline, prioritising offers and speeding up the deal.
• Management of headings - helps keep products and product structures organised. Improve product pricing and sourcing.
• Bid-ask-invoice - A clear process that helps and automates. Makes it easier to trade.

Lunni 360 adapts to your business model and integrates with other systems. This makes it easy and efficient to make use of customer, target and equipment sales data.

Benefits: Customer management will be more efficient, sales processes will be faster and the order-supply chain will run more smoothly.

Lunni360 (Field Service Management) is a modern, easy-to-use and intelligent AI-powered field service management system that makes your service and installation business smooth and efficient.

• Speed up work processes
• More efficient use of resources
• Facilitates daily work guidance
• Helping to deliver the best service experience for customers

Benefits: Improve resource efficiency, make it easier to work in the field, reduce downtime and speed up customer service.

MAINTENANCE OF OWN PROPERTY

Lunni360 CMMS (Computerized Maintenance Management System) offers the most flexible maintenance management system on the market.
Applications include maintenance of sites, buildings, production machinery and equipment

• Improve quality
• Reduce costs
• Shorten downtime
• Facilitates planning
• Working transparently

Benefits: Automates recall, makes work easier, reduces errors and improves efficiency. CMMS improve maintenance efficiency through proactive maintenance planning, reduce equipment breakdowns, extend equipment life and improve occupational safety. 

Speed and efficiency in equipment management

Lunni360 (Enteriprise Asset Management) makes managing your equipment quick and easy. QR codes streamline processes - scan the code and get instant access to basic information, maintenance history and documents. Adding new equipment is effortless, directly from the mobile app.

• Quick deployment with QR codes - Easily add, identify and manage devices with a single scan.
• Equipment register for company and customer equipment - Manage your own production machines, customer equipment and rental equipment with the same system
• History and life cycle - Track maintenance, fault reports and usage throughout the lifecycle of the device.
• Service and maintenance support - Create and process service requests quickly, automate work orders and ensure all information is up to date.
• Customer portals - Provide your customers with real-time access to equipment information and maintenance history.

Lunni 360 ensures that equipment management is efficient, accurate and always up to date - without unnecessary paperwork.

Benefits: Device management will become faster and more accurate, reducing errors and manual data retrieval.

Efficiency for all parties

Lunni360 (Geographic Information System/Location Intelligence) ensures that fieldwork is efficient and transparent for all parties involved - management, supervisors, field staff, contractors, customers and visitors.

• Customers on the map - Lunni360 customer data in map views
• Destinations on the map - Manager app connects customers' destinations on a map
• Work orders on the map - Manager app connects work orders on a map and helps you see the big picture
• Equipment on the map - Manager app connects devices to a map

Lunni360&Apps provides site managers and field staff with a map-based visualisation to help with planning and reduce unnecessary movement.

Lunni360 (Warehouse Management System), a powerful warehouse management system, provides everything you need to manage your warehouses and material flows - easily and in real time. The system is truly mobile.

• Warehouses and storage facilities - Manage multiple stocks and keep your data up to date.
• Stock products and balances - Track product volumes, set alarm limits and streamline the process.
• Stock transactions and transfers - Record receipts, transfers and expenses directly from your mobile device.
• Car stocks - Stocks of field staff are always with you and easy to manage.
• Inventory - QR and barcodes help you speed up your inventory and reduce errors.
• Purchase order process - Proposals, invitations to tender, orders and receipts all in the same system.

Mobile access - All functions available directly in the field, anywhere, anytime.

Benefits: Reduce inventory management costs, reduce the risk of waste and improve material flows.

Lunni360 ESM (Enterprise Service Management) Service Request Management combines tickets, claims and other requests into a clear and concise whole.

• O365 integration - Message management in and out
• Requests for services are merged into the equipment register - A new service request can be easily linked to the customer, the destination and the correct serial number/device
• Mobile access - Recording of deviations and service requests in the field
• Instrumentation - The visual dashboard shows the number of classified service requests by processing stage.

Benefits: It will make it easier to track service requests, increase response times and improve customer service.

Lunni360 ECM (Enterprise Content Management) puts all your documents and records in one place, in the right context(s). Unlimited storage (e.g. AWS S3), all file types can be stored.

Documents are found quickly, time is saved, work is more efficient, errors are reduced and costs are lower.

• Answers when you need them - Documents can be linked to customers, appointments, orders, work orders, equipment and other system data.
• Less manual work - Dynamic merge bases make it easy and efficient to create new, stylish documents
• Better information flow - All parties involved, management, field staff, even customers, have access to up-to-date documentation according to their role.

BENEFITS IN DIFFERENT APPLICATION AREAS

• Maintenance and servicing - Maintenance documentation, repair and operating instructions and other technical documentation always available. Speed up work and improve the quality of work.
• Fieldwork - Work instructions and more time for client work.
• CRM and sales - Create and archive quotation documents, contracts, client memos and all other client documentation. Important documents are always organised and quickly accessible.
• Inventory management - Easy access to product, order, delivery and transport documents.

Benefits: It speeds up work, reduces errors and improves access to information.

Mobile apps [Micro Apps] complement the Lunni360 backend system in many ways.

• Ease of use - When you want to make something really easy, you blur out all the extraneous stuff and emphasise the things that really matter. There is also a focus on intuitiveness in the overall look and feel of the interface. Lunn's mobile apps simplify things and aim to provide the most intuitive user experience possible.
• Meeting the needs of the user - Users with different profiles have different needs. Lunni provides customized interfaces for each user profile. In this way, the entries made in the workflow are smooth and the use of the application supports the work being done.
• Better information flow - All parties involved, management, field staff, even customers, have access to up-to-date documentation according to their role.
• Specialised applications - Often, the Lunn mobile app can be highly specialised in its task. For example, an app implemented for chalk entry offers an AI assisted, dictation assisted and traditional form entry type chalk entry method. This ensures that the recording of valuable data is as smooth as possible.

Benefits: It speeds up work, reduces errors and improves access to information.

Decision intelligence functions have become part of ERP. Lunni offers a range of AI features and the service is being developed to meet future intelligence requirements in a number of ways. Many AI applications can also be very niche, allowing for the highest levels of accuracy and reliability. Here are some highlights

• Suggestions on the content of the document - The machine's multi-page manuals are used to help the supervisor, for example, in the preparation of a repair manual. The AI makes a proposal based on the information provided by the foreman and, for example, extracts the correct page numbers from the manual to write about the relevant issues.
• Creating an equipment register in the field - The user can take a photo of the machine's nameplate and the system will, with little effort, turn it into a device card containing a considerable amount of information.
• Ask more - We design different AI themed tools on a daily basis. Your wishes, Lunn's implementation. Intelligent solutions to the right problems.

Benefits: It speeds up work, reduces errors and enables a new kind of automation.

FOR CUSTOMERS

We offer customers the possibility of versatile and integrated solutions.
Lunni360 connects and can be connected to almost any system.
Some of the integration directions include.
Financial management systems, ERP systems, emails, calendars, call centres, marketing tools, data services, sensors, web forms, integration platforms

FOR DEVELOPERS

Modern tools for developers.
- API, API layouts, Webhooks, triggers, workflows

Find out more about the interface at
https://apidoc.lunni.io

When it's time - be in touch
0100 85820 Technical support
044 5000440 sales

The interface is comprehensive, including the standard fields of the system as well as - customer-specific ”custom fields”.

The joy of mixing!

Keywords:
REST, Webhook, Api Templates, AI

Lunni360 provides a comprehensive CRM (Customer Relationship Management) system that integrates customer relationship management, targets, devices, sales activities and commercial processes into a single entity.

• Activity management - Track customer meetings, calls and other sales activities in real time.
• Customer relationship management - Maintain a customer register, record contacts and monitor the development of customer relationships.
• Sales guidance - Managing the sales pipeline, prioritising offers and speeding up the deal.
• Management of headings - helps keep products and product structures organised. Improve product pricing and sourcing.
• Bid-ask-invoice - A clear process that helps and automates. Makes it easier to trade.

Lunni 360 adapts to your business model and integrates with other systems. This makes it easy and efficient to make use of customer, target and equipment sales data.

Benefits: Customer management will be more efficient, sales processes will be faster and the order-supply chain will run more smoothly.

Lunni360 (Field Service Management) is the smartest field service management system on the market, making maintenance and installation operations smooth and efficient.

• Speed up work processes
• More efficient use of resources
• Facilitates daily work guidance
• Helping to deliver the best service experience for customers

Benefits: Improve resource efficiency, make it easier to work in the field, reduce downtime and speed up customer service.

MAINTENANCE OF OWN PROPERTY

Lunni360 CMMS (Computerized Maintenance Management System) offers the most flexible maintenance management system on the market.
Applications include maintenance of sites, buildings, production machinery and equipment

• Improve quality
• Reduce costs
• Shorten downtime
• Facilitates planning
• Working transparently

Benefits: Automates recall, makes work easier, reduces errors and improves efficiency. CMMS improve maintenance efficiency through proactive maintenance planning, reduce equipment breakdowns, extend equipment life and improve occupational safety. 

Speed and efficiency in equipment management

Lunni360 (Enteriprise Asset Management) makes managing your equipment quick and easy. QR codes streamline processes - scan the code and get instant access to basic information, maintenance history and documents. Adding new equipment is effortless, directly from the mobile app.

• Quick deployment with QR codes - Easily add, identify and manage devices with a single scan.
• Equipment register for company and customer equipment - Manage your own production machines, customer equipment and rental equipment with the same system
• History and life cycle - Track maintenance, fault reports and usage throughout the lifecycle of the device.
• Service and maintenance support - Create and process service requests quickly, automate work orders and ensure all information is up to date.
• Customer portals - Provide your customers with real-time access to equipment information and maintenance history.

Lunni 360 ensures that equipment management is efficient, accurate and always up to date - without unnecessary paperwork.

Benefits: Device management will become faster and more accurate, reducing errors and manual data retrieval.

Efficiency for all parties

Lunni360 (Geographic Information System/Location Intelligence) ensures that fieldwork is efficient and transparent for all parties involved - management, supervisors, field staff, contractors, customers and visitors.

• A complete package for the field - Everything you need in one application: clients, sites, equipment, work orders, time sheets, reports and invoicing.
• Intelligent pool prioritisation - The system automatically optimises tasks, making it easier for supervisors and field workers to work.
• Map view and route planning - Determining distances helps to reduce unnecessary mileage and improve the use of resources.
• Extensive background system - Control your entire service business with one system and manage your operations efficiently.

Lunni 360 brings speed, accuracy and flexibility to fieldwork - without unnecessary bottlenecks.

Lunni360 (Warehouse Management System), a powerful warehouse management system, provides everything you need to manage your warehouses and material flows - easily and in real time. The system is truly mobile.

• Warehouses and storage facilities - Manage multiple stocks and keep your data up to date.
• Stock products and balances - Track product volumes, set alarm limits and streamline the process.
• Stock transactions and transfers - Record receipts, transfers and expenses directly from your mobile device.
• Car stocks - Stocks of field staff are always with you and easy to manage.
• Inventory - QR and barcodes help you speed up your inventory and reduce errors.
• Purchase order process - Proposals, invitations to tender, orders and receipts all in the same system.

Mobile access - All functions available directly in the field, anywhere, anytime.

Benefits: Reduce inventory management costs, reduce the risk of waste and improve material flows.

Lunni360 ESM (Enterprise Service Management) Service Request Management combines tickets, claims and other requests into a clear and concise whole.

• O365 integration - Message management in and out
• Requests for services are merged into the equipment register - All information in one place
• Mobile access - Recording of deviations and service requests in the field.

Benefits: It will make it easier to track service requests, increase response times and improve customer service.

Lunni360 ECM (Enterprise Content Management) puts all your documents and records in one place, in the right context(s).

Documents are found quickly, time is saved, work is more efficient, errors are reduced and costs are lower.

• Answers when you need them - Documents can be linked to customers, appointments, orders, work orders, equipment and other system data.
• Less manual work - Dynamic merge bases make it easy and efficient to create new, stylish documents
• Better information flow - All parties involved, management, field staff, even customers, have access to up-to-date documentation according to their role.

BENEFITS IN DIFFERENT APPLICATION AREAS

• Maintenance and servicing - Maintenance documentation, repair and operating instructions and other technical documentation always available. Speed up work and improve the quality of work.
• Fieldwork - Work instructions and more time for client work.
• CRM and sales - Create and archive quotation documents, contracts, client memos and all other client documentation. Important documents are always organised and quickly accessible.
• Inventory management - Easy access to product, order, delivery and transport documents.

Benefits: It speeds up work, reduces errors and improves access to information.

All documents and papers are in one place, directly linked to their correct context.

Documents are found quickly, time is saved, work is more efficient, errors are reduced and costs are lower.

• Answers when you need them - Documents can be linked to customers, appointments, orders, work orders, equipment and other system data.
• Less manual work - Dynamic merge bases make it easy and efficient to create new, stylish documents
• Better information flow - All parties involved, management, field staff, even customers, have access to up-to-date documentation according to their role.

BENEFITS IN DIFFERENT APPLICATION AREAS

• Maintenance and servicing - Maintenance documentation, repair and operating instructions and other technical documentation always available. Speed up work and improve the quality of work.
• Fieldwork - Work instructions and more time for client work.
• CRM and sales - Create and archive quotation documents, contracts, client memos and all other client documentation. Important documents are always organised and quickly accessible.
• Inventory management - Easy access to product, order, delivery and transport documents.

Benefits: It speeds up work, reduces errors and improves access to information.

All documents and papers are in one place, directly linked to their correct context.

Documents are found quickly, time is saved, work is more efficient, errors are reduced and costs are lower.

• Answers when you need them - Documents can be linked to customers, appointments, orders, work orders, equipment and other system data.
• Less manual work - Dynamic merge bases make it easy and efficient to create new, stylish documents
• Better information flow - All parties involved, management, field staff, even customers, have access to up-to-date documentation according to their role.

BENEFITS IN DIFFERENT APPLICATION AREAS

• Maintenance and servicing - Maintenance documentation, repair and operating instructions and other technical documentation always available. Speed up work and improve the quality of work.
• Fieldwork - Work instructions and more time for client work.
• CRM and sales - Create and archive quotation documents, contracts, client memos and all other client documentation. Important documents are always organised and quickly accessible.
• Inventory management - Easy access to product, order, delivery and transport documents.

Benefits: It speeds up work, reduces errors and improves access to information.

FOR CUSTOMERS

We offer customers the possibility of versatile and integrated solutions.

FOR DEVELOPERS

Modern tools for developers.

Find out more about the interface at
https://apidoc.lunni.io

When it's time - be in touch
0100 85820 Technical support
044 5000440 sales

The interface is comprehensive, including the standard fields of the system as well as - customer-specific ”custom fields”.

The joy of mixing!

Keywords:
REST, Webhook, Api Templates, AI