17/08/2021
Mecastep Oy is an expert in air quality issues and has been working in the field of air quality management for a long time, offering a wide range of expertise to its customers. Mecastep provides a comprehensive service to its customers, offering services and products from problem identification to effective solutions. Surveys are designed and sized to suit each site, ensuring a cost-effective service.
However, the air quality challenges are complex and no single solution fits every problem. Mecastep has therefore selected a wide range of methods and equipment for its representation, with quality and functionality at the forefront. The maintenance and servicing of equipment are essential elements to ensure that problems are also kept at bay.
Before Lunnia spreadsheet-based and manual equipment cards were used to monitor installed equipment and activate maintenance. As the equipment fleet grew, this approach had reached its limit and as we had been using Lunn's CRM system, we approached them with this problem.
”We wanted to have the best possible system for managing equipment data and preferably combine it with our tried and tested CRM.”
-Kari Vuorimaa, CEO
How did Lunni solve the problem of equipment and maintenance data management?
Mecastep decided to digitise equipment and maintenance management with the Lunni360 solution when the old systems were no longer serving the growing company well enough. Mecastep also wanted to integrate the equipment register and CRM and get things under control so that everything is done and invoiced on time. Lunn eliminated extra work and made it easier and quicker to record maintenance with QR codes. Mecastep Maintenance can see in Lunn when equipment has been serviced and when the next service is due, as well as customers with valid service contracts. Lunn also records the location of the equipment, i.e. where it is taken and exactly where it is located, for example in large buildings such as schools. The caretaker reads the qr-codes of the equipment at the customer's premises and conveniently records the actions taken in the Lunni organisation or the customers can easily send the maintenance call themselves using the QR code, and the information is always recorded for the correct equipment.
When the old system is no longer serving you well enough, it's time to change to a new one. Mecastep digitises the management of equipment and customer data with Lunni360 software.
”It's a really good tool, you don't miss any work and things get done on time. Maintenance can be recorded quickly and we have really liked the daily usability. It's also valuable that the users of the equipment can read the QR code on the equipment and submit service requests via the QR code without any guidance. The mobile usability of the Lunn is very intuitive. I highly recommend Lunn and could easily give it a 9/10!”
-Janne Pursiainen, Equipment and Maintenance Manager, Mecastep
Mecastep gave the Lunni equipment register a whopping 9/10!
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Mecastep's Lunni360 in an equipment and maintenance management environment
- Mecastep combined CRM and Equipment Register
- The equipment register has enabled easy maintenance of the equipment inventory and transparency of information, especially between the sales and service team.
- One system collects equipment-specific historical data and future maintenance needs
- The flow of information on equipment and maintenance has improved significantly
”Now there's no escaping the queues, everything gets done! ”
-Kari Vuorimaa, CEO
