Inspector Sec Oy was looking for a solution that combines CRM and equipment register
Isec, or Inspector Sec Oy, offers a wide range of research and expert services and equipment solutions for indoor air and infection risk management. The company's activities include the manufacture, sale and maintenance of working and research equipment for the inspection of air purifiers, ventilation equipment and structures, as well as various specialised expert services such as research packages, analyses and plans. Air cleaners can be rented, purchased or leased. The growing company has provided infection risk management services to the Finnish Parliament, several cities, municipalities and health care institutions.
Before Lunnia customer and device data management was scattered across different locations, and the existing systems no longer served the needs of a company managing thousands of devices. Without a proper equipment register, managing maintenance and equipment was cumbersome and time-consuming. Equipment location and maintenance history were not always up to date or available to the people who needed them. Isec wanted to have all the information, the CRM and the equipment register, in one place and to minimise the amount of information that had to be memorised. Isec also wanted to ensure that when people changed, the data would not be lost but would remain in the company's possession.
How did Lunni solve the problem of customer, equipment and maintenance data management?
Isec decided to digitalise the management of equipment and customer data with Lunni360 and wanted to have all customer and equipment related data and maintenance easily recorded in the same system. It was also particularly important to have a common database for sales and researchers, who often work with the same customers. The aim is to facilitate their own operations, improve customer satisfaction and increase sales of after-sales services. The Lunn software also reorganised some of the production and maintenance processes, in particular the way maintenance is recorded and managed. Automated maintenance schedules make it easier to manage and schedule maintenance and reminders of upcoming work. The flexibility and customisability of the Lunn to meet the company's needs surprised the Isec team right from the start. The successful implementation was aided by Isec's precise requirements and definitions of what they wanted from the solution.
Isec is digitalising its operations with CRM and equipment management solutions on the Lunni360 software platform.
”We have three sites and numerous partners, so information is no longer exchanged over the coffee table, but a system is needed that serves everyone. Vendors and researchers often serve the same customers, so we wanted to have all the information about customers and equipment in one place. In addition, managing thousands of devices without a proper equipment register would be too cumbersome, as the equipment requires regular maintenance and we always need to have a map of the location of the equipment.”
-Joel Huotari, Inspector Sec Oy
sec's Lunni360 in the equipment and maintenance management environment
- Customer and sales opportunity information is shared between teams
- The equipment register has made it easy to record the location of equipment, easy to maintain equipment data and record maintenance history.
- Device-specific maintenance schedules allow automatic notifications of upcoming maintenance.
- A common system for all helps to provide a better service experience for customers
”The more we got to know the Lunn system, the more it seemed to suit us. That feeling hasn't changed since we went live! ”
-Joel Huotari, Inspector Sec Oy
