{"id":2716,"date":"2026-02-19T19:56:52","date_gmt":"2026-02-19T19:56:52","guid":{"rendered":"https:\/\/lunni.fi\/\/\/?page_id=2716"},"modified":"2026-05-19T09:24:30","modified_gmt":"2026-05-19T09:24:30","slug":"esm-tapaus-tiketti-ja-palvelupyyntojen-hallintaan","status":"publish","type":"page","link":"https:\/\/lunni.fi\/sv\/esm-tapaus-tiketti-ja-palvelupyyntojen-hallintaan\/","title":{"rendered":"ESM \u2013 F\u00f6r hantering av \u00e4renden, biljetter och servicef\u00f6rfr\u00e5gningar"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--bf55779e-4f80-4274-bd41-af9c984da068\"><div class=\"et_pb_text_inner\"><h1>ESM - Hantering av \u00e4renden, biljetter och servicef\u00f6rfr\u00e5gningar<\/h1>\n<\/div><\/div><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--099a67fd-18d3-42e4-aa27-40a55a8a1dbc\"><div class=\"et_pb_text_inner\"><p><span>Lunni360 ESM (Enterprise Service Management) Service Request Management kombinerar \u00e4renden, krav och andra f\u00f6rfr\u00e5gningar till en tydlig och koncis helhet.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_blurb_0 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module preset--module--divi-blurb--94cecc2d-6700-433f-80cb-2a262fe7c259\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">N<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>O365-integration <\/strong> Hantering av meddelanden in och ut<\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_blurb_1 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module preset--module--divi-blurb--94cecc2d-6700-433f-80cb-2a262fe7c259\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">N<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>F\u00f6rfr\u00e5gningar om service sl\u00e5s samman till utrustningsregistret -<\/strong>  En ny servicebeg\u00e4ran kan enkelt kopplas till kunden, destinationen och r\u00e4tt serienummer\/enhet<\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_blurb_2 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module preset--module--divi-blurb--94cecc2d-6700-433f-80cb-2a262fe7c259\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">N<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>Mobil anv\u00e4ndning - <\/strong> Registrering av avvikelser och servicef\u00f6rfr\u00e5gningar i f\u00e4lt<\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_blurb_3 et_pb_blurb et_pb_bg_layout_light et_pb_blurb_position_left et_pb_module et_block_module preset--module--divi-blurb--94cecc2d-6700-433f-80cb-2a262fe7c259\"><div class=\"et_pb_blurb_content\"><div class=\"et_pb_main_blurb_image\"><span class=\"et_pb_image_wrap\"><span class=\"et-pb-icon\">N<\/span><\/span><\/div><div class=\"et_pb_blurb_container\"><div class=\"et_pb_blurb_description\"><p><strong>Instrumentering <\/strong> Den visuella instrumentpanelen visar antalet klassificerade servicef\u00f6rfr\u00e5gningar per behandlingsfas.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--099a67fd-18d3-42e4-aa27-40a55a8a1dbc\"><div class=\"et_pb_text_inner\"><p><strong>F\u00f6rdelar:<\/strong><span>\u00a0Det kommer att g\u00f6ra det l\u00e4ttare att sp\u00e5ra servicef\u00f6rfr\u00e5gningar, \u00f6ka svarstiderna och f\u00f6rb\u00e4ttra kundservicen.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper preset--group--divi-button--divi-button--hi917qs--default_wrapper preset--module--divi-button--223bbb06-8a7f-4b2c-a7d1-1e4b1a9b12ee_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module preset--group--divi-button--divi-button--hi917qs--default preset--module--divi-button--223bbb06-8a7f-4b2c-a7d1-1e4b1a9b12ee\" href=\"https:\/\/help.lunni.io\/success\/DI\" data-icon=\"E\">L\u00c4S MER<\/a><\/div><\/div><div class=\"et_pb_column_1 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lunni.fi\/wordpress\/wp-content\/uploads\/2026\/02\/ESM_icon.png\" width=\"947\" height=\"947\" srcset=\"https:\/\/lunni.fi\/wordpress\/wp-content\/uploads\/2026\/02\/ESM_icon.png 947w, https:\/\/lunni.fi\/wordpress\/wp-content\/uploads\/2026\/02\/ESM_icon-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 947px, 100vw\" class=\"wp-image-1503\" title=\"ESM\" \/><\/span><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2716","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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